Warranty

This page explains the brand-specific ClearVero™ Product Warranty and how warranty-support requests are handled for products purchased from ClearVero™.

1. Warranty Term by Product Brand

• Lorex products: 3-Year ClearVero™ Product Warranty.
• Eufy and Reolink products: 2-Year ClearVero™ Product Warranty.
• ClearVero-branded products: 1-Year ClearVero™ Product Warranty.

For a product from another third-party brand, the applicable warranty term is the term shown on the product page and order documentation. The warranty period begins on the documented delivery date.

A warranty request remains subject to the coverage, exclusions, verification requirements, and applicable law described on this page. Filing a claim does not automatically guarantee a refund, replacement, repair, or free shipping.

Supplier or manufacturer participation may be required. ClearVero™ does not claim to manufacture third-party products and does not claim authorized service-center status.

2. What the Warranty May Cover

The applicable warranty may cover verified defects in materials, workmanship, or operation arising during normal documented use. Coverage remains subject to claim review, the exclusions below, product-specific documentation, and applicable law.

3. What the Warranty May Not Cover

Subject to the applicable warranty and law, coverage may not apply to accidental damage; misuse, abuse, or neglect; improper installation; unauthorized repair or modification; incompatible power, network, storage, or accessories; incorrect voltage; weather exposure beyond the stated rating; normal wear; cosmetic damage that does not affect operation; lost or stolen products; or third-party service problems unrelated to a product defect.

4. How to Request Warranty Assistance

Email info@clearvero.com or use the Contact Us page. Include the order number, checkout email, product name, serial number where applicable, a description of the issue, relevant photos or video, error messages, and troubleshooting already attempted. Do not return a product until written instructions are confirmed.

5. Troubleshooting and Verification

ClearVero™ may request reasonable troubleshooting and diagnostic information before approving a resolution. ClearVero™ will not require troubleshooting that would be unsafe or reasonably likely to cause damage.

6. Available Warranty Resolutions

Depending on the verified issue and applicable product warranty, ClearVero™ may arrange troubleshooting, a replacement component, repair, product replacement, refund, supplier or manufacturer support, or another appropriate resolution. The customer is not promised a choice among all resolutions.

7. Warranty Shipping

During the first 30 days after delivery, ClearVero™ pays reasonable approved return-shipping costs for a verified damaged or defective product when return shipment is required. After that period, shipping responsibility follows the applicable warranty, this policy, and applicable law. Unauthorized shipping expenses are not reimbursed.

8. Replacement Products and Components

A replacement may be new or equivalent. A recertified or refurbished replacement may be used only when permitted by the applicable warranty and clearly disclosed. Replacement availability depends on stock and the applicable warranty terms.

9. Data and Account Removal

Before returning a camera, recorder, doorbell, storage device, or smart-security product, factory-reset the product where possible, remove it from applications and services, remove memory cards where instructed, delete personal recordings and credentials, and retain a copy of important data.

10. Consumer Rights and Contact

This warranty guidance does not limit non-waivable consumer rights under applicable law. For assistance, email info@clearvero.com or use the Contact Us page. You can also call +1 (302) 384-9831.