Recognize a ClearVero™ Charge
Premium Security Product SpecialistRecognize a ClearVero™ Charge
See CLEARVERO.COM/charge on your statement? We’ll help you identify it quickly.
Thank you for choosing ClearVero™. If you see CLEARVERO.COM/charge or a similar ClearVero™ billing reference on your bank or card statement, this page will help you identify the purchase and get support quickly.
Why the descriptor appears
Your bank or card statement may show this purchase as CLEARVERO.COM/charge or a similar ClearVero™ billing reference. This usually means the charge is connected to an order placed through ClearVero™. If anything looks unfamiliar, please contact us at info@clearvero.com before opening a bank dispute. We can quickly help identify the order and resolve any billing question.
Common reasons a charge looks unfamiliar
- The order was placed using a different email address.
- Someone in your household or business placed the order.
- Your bank displayed the merchant descriptor differently.
- The purchase was for a security camera, security system, accessory, or bundle from ClearVero™.
If your order has not arrived
If you placed an order but have not received it yet, please check your ClearVero™ order confirmation email, shipping updates, and tracking details. If the estimated delivery window has passed or anything looks unclear, contact our support team and we will help investigate.
- Check your confirmation and tracking emails.
- Check spam or promotions folders.
- Confirm your shipping address.
- Confirm whether the estimated delivery window has passed.
Some orders may arrive in separate packages
Some orders may ship in more than one package. If you purchased a main security product together with accessory bundle items, your main product and accessories may ship separately and may receive separate tracking updates. This does not mean anything is missing from your order.
Help us identify your order quickly
Email info@clearvero.com or use the ClearVero™ contact form. Please include:
- Order number
- Name used at checkout
- Email used at checkout
- Purchase date
- Charge amount
- A brief description of the issue
- A cropped or blurred screenshot of the descriptor, if you are comfortable sharing it
Security reminder: Please crop or blur unrelated personal information before sending a screenshot. Never send your full card number, CVV, banking password, or account login details.
ClearVero™ purchase support
Premium guidance and practical help before and after your purchase.
Warranty guidance: Lorex products include a 3-year warranty; eufy and Reolink products include a 2-year warranty; ClearVero products include a 1-year warranty. Brand-specific product warranty applies. Please refer to your product page or contact ClearVero™ support for warranty details.
Clear answers about your charge and order
Why does my statement show CLEARVERO.COM/charge?
It is the customer-facing billing reference associated with a purchase from ClearVero™. Your bank may display a similar ClearVero™ billing reference.
What should I do if I do not recognize the charge?
Contact info@clearvero.com with the order-identification details listed above. We can help identify the purchase without asking for unsafe financial information.
What if I have not received my order yet?
Review your confirmation and tracking messages, check spam or promotions folders, confirm your shipping address, and compare the tracking status with the estimated delivery window. Contact us if anything is unclear.
Why did I receive more than one tracking number?
An order may be fulfilled in more than one package. Each package can receive its own tracking update.
Can my main product and accessories ship separately?
Yes, they may ship separately and may receive separate tracking updates. This does not mean anything is missing from your order.
How do I contact ClearVero™ support?
Email info@clearvero.com or use the contact form.
We’re here to help.
If anything about your charge, order, delivery, or tracking looks unfamiliar, please contact ClearVero™ support first. Most questions can be resolved quickly when we can identify the order.
Contact ClearVero™ Support