Two-year hardware warranty: the original purchaser is covered for recorder defects in materials or workmanship under normal use. Keep your proof of purchase from an authorized seller. For registered units, coverage starts on the manufacturer’s shipping invoice date; for unregistered units, it starts on the authorized distributor’s purchase date as shown on its shipping invoice.
Start a claim: email info@clearvero.com with your order number, checkout email, serial number and a description of the issue. We’ll help coordinate authorization and shipping instructions. The manufacturer may repair or replace the unit using new or refurbished parts; coverage continues for the original term or 90 days after repair or replacement, whichever is longer.
Repair terms: the $80 examination fee is waived for a confirmed in-warranty defect. Incorrect or incomplete claim information may incur a processing charge. For later warranty repairs, you pay shipping to the service facility; the manufacturer pays ground shipping back. The manufacturer’s separate dead-on-arrival procedure runs 30 days from purchase. Exclusions include misuse, unauthorized repairs or modifications, power disturbances, use outside operating limits, altered serial numbers, cosmetic damage and shipping damage.
ClearVero returns: request an eligible return within 30 calendar days of delivery. Email info@clearvero.com with your order number and reason, and wait for authorization and the return address. For a change of mind, return the recorder complete, in resalable condition with its original packaging and accessories; remove accounts and personal data. You pay return shipping. For a verified damaged, defective, incorrect or incomplete delivery, ClearVero covers reasonable, approved return shipping.